Financial crime
APP fraud reimbursement
The log, letters and timeline a UK payment firm needs to handle authorized push payment fraud claims under the reimbursement rules for Faster Payments and CHAPS. Written for banks, building societies, e-money and payment firms. Checked against the Payment Systems Regulator's consolidated policy statement in November 2026.
Free
- Files
- 4, Word and Excel
- Region
- UK
- Last checked
- November 2026
What's in the pack
00 Start hereThe order to work in and how the documents are marked up.
01 Claim logEvery claim with business-day deadlines, the amount due and the receiving firm's share
02 Decision lettersFour letters: full payment, payment less excess or above the limit, decline for gross negligence, decline outside the rules
03 Timeline guideWhat to do on day 0, by day 5 and by day 35, and who does it
Who it's for
Fraud and complaints teams at UK payment firms handling APP fraud reimbursement claims.
How you get it
Enter your work email. You download a zip straight away, and we email you the link too. The link works for 30 days.
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